Customer Dis-Service

  There I was running for it again. It was another day, another airport and another tight schedule thanks to meetings that ran late. Racing to the counter of a major airline, I glanced down at my watch and noticed that I had less than five minutes to check in my...

Setting Goals

  Two salesman go into a coffee shop. No, this is not the beginning of a bad joke with some lame punchline. As the real life story goes, two salesmen are getting a cup of coffee and talking about their futures. Salesman Number One: “I’m starting over this spring...

Are you Clear?

  One of my close friends has an amazing way of putting things in perspective. Of course, he uses sports metaphors, which often have an uncanny way of applying to life. “You can’t steal second base with your foot on first,” he says. Those are profound words...

Say It and Mean It!

  There is a quote by Edward R. Murrow that I’ve always loved. “To be persuasive, we must be believable; to be believable we must be credible; to be credible we must be truthful.” This brings me to the topic of communication. In sales, it’s crucial because if you...

Positivity Booster Shot

  Remember when we were kids and you went to the doctor for a booster shot? That meant that you had some of the good stuff in your system, but you needed this extra “boost” to make sure you were 100 percent. Today’s blog is a bit of a booster shot when it comes...

Let go of your EGO

  Imagine if you could order a life transformation as if you were going through a fast-food drive through window. “Hello, I’ll take a number 7. Yes, that’s the profound life experience with an order of fries. Extra ketchup, please.” A few weeks ago, I was hoping...